Algentify LLC – 30-Day Money-Back Guarantee

Last updated: July 14, 2026

Algentify LLC (“Algentify,” “we,” “our,” or “us”) wants you to feel confident hiring a local website builder. For qualifying custom website projects, we offer a 30-day money-back guarantee under the conditions below.

This Policy is part of our Terms of Service. If a signed proposal or Statement of Work (“SOW”) says something different about refunds for that project, the SOW controls.

1. What the Guarantee Covers

Unless your SOW says the project is not guarantee-eligible, this guarantee applies to custom website design/development fees you paid directly to Algentify for a project we delivered and launched (or formally delivered if launch is delayed solely by us).

The guarantee is about whether we delivered the agreed website work in good faith — not about whether your business gets more customers, better rankings, or higher sales.

2. Guarantee Period

The 30-day window starts on the earlier of:

1. The date the site is launched to your live domain, or
2. The date we notify you that the deliverable is complete and ready for launch and we are waiting only on you (domain access, final content, payment, etc.)

Requests must be emailed within that 30-calendar-day window.

3. How to Request a Refund

1. Email thomas@algentify.com with subject line “Refund Request,” including your business name and a clear description of what is wrong relative to the agreed scope.
2. Give us a good-faith chance to fix the issues within 15 business days of your request (or a longer period if you agree).
3. Stay reasonably available for feedback during the cure period.
4. If we cannot resolve the documented scope issues to a reasonable professional standard after that cure period, we will refund eligible fees within 10 business days of confirming the refund.

We may ask for temporary admin access to diagnose and fix problems. Refusing access can void the guarantee for issues we cannot verify or remediate.

4. What Is Refundable

• Eligible refunds are limited to fees you paid to Algentify for the affected website project deliverables.
• If only part of a multi-phase engagement is at issue, we may refund a fair portion attributable to the unresolved work.

5. What Is Not Refundable / Not Covered

The guarantee does not apply to, and does not require a refund for:

• Third-party costs (domains, hosting, SSL, email, paid plugins, stock photos, ads, Apple/Google fees, etc.)
• Dissatisfaction with business results, SEO rankings, traffic, leads, reservations, or revenue
• Issues caused by content, photos, branding, or claims you supplied
• Problems after you (or another vendor) edit, break, migrate, or rebuild the site
• Hosting, DNS, email, or platform outages outside our control
• Delays or defects caused by your late feedback, missing assets, unavailable decision-makers, or withheld approvals/access
• Major scope changes, redesigns, or new features beyond the agreed SOW
• Abuse, chargeback fraud, misrepresentation, or unpaid invoices
• Ongoing maintenance retainers, rush fees, or consulting billed hourly (unless expressly marked guarantee-eligible)
• Projects your SOW marks as non-refundable, experimental, or fixed “as-is” discovery work

6. Conditions You Must Meet

To keep the guarantee:

• You must be the original contracting client
• Invoices due for the project must be paid (we refund after confirming eligibility; we do not “double dip”)
• You must not have already issued a chargeback or payment dispute for the same fees (open a refund request with us first)
• You must cooperate during the cure period

7. What Happens If We Refund You

Upon a full refund for a project:

• Any license or ownership transfer of that project’s deliverables ends
• You must stop using the site design/code we created and remove it from public use within 7 days
• You must delete copies reasonably in your control (we may require written confirmation)
• We may take the site offline if it is still on infrastructure we control
• Portfolio rights for that work may also be withdrawn at our option

Partial refunds may include partial license adjustments described in writing at the time of refund.

8. Sole Remedy

Where this guarantee applies, the refund process above is your sole and exclusive monetary remedy for dissatisfaction with the deliverable. Nothing in this Policy expands our liability beyond the Terms of Service liability limits.

9. Changes

We may update this Policy by posting a new version. Updates apply to projects started after the new “Last updated” date, unless a signed SOW locks older terms for that project.

10. Contact

Refund questions or requests: thomas@algentify.com

Algentify LLC
430 SW California Ave
Stuart, FL 34994 USA